Vodafone fails
Aug. 28th, 2007 09:37 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
backermanI've had a Vodafone USB modem for just under two weeks now. It's rather nifty, except that there's this "Content Control" thingy that blocks about 90% of websites, with no apparent connection to whether or not the content is adult. While you can remove Content Control, this just means that rather than getting a page that says that Content Control is active and has blocked the website, it says that due to a temporary fault the website is blocked anyhow.
I might consider forgiving this failure if it happened once only and was corrected within fifteen minutes, but a two-week permanent failure is 13d23h45m too long. I'd call it fraud and terminate the contract, but Vodafone does have a 14-day return policy. Bye-bye Vodafone. It was nice knowing you.
I might consider forgiving this failure if it happened once only and was corrected within fifteen minutes, but a two-week permanent failure is 13d23h45m too long. I'd call it fraud and terminate the contract, but Vodafone does have a 14-day return policy. Bye-bye Vodafone. It was nice knowing you.
I had the same problems
Date: 2007-10-06 10:18 am (UTC)I'm quite a keen photographer and discovered that vodafone had blocked http://flickr.com as one of the many sites behind "Content Control". I was annoyed, but set off to "remove" this block.
The Vodafone website is redundant and requires that you have a vodafone number. If you put the SIM card from your USB modem inside an unlocked phone and key in *#100#, you will be able to retrieve this number.
So, in the process of trying to remove the content control you have to enter and confirm your vodafone number, at which point a special number is then supposed to be sent to the number. Basically, the website falls over and it's impossible to receive the special validation number.
After 6+ phone calls to customer service, I was no nearer. I had been handed over to a 'manager', who ensured me that he would send an email and get the CC removed. I could tell he was lying to me and just wanted to get me off the phone.
A few days later, I had the chance to pop into a local vodafone store and informed them that I simply wanted to remove the CC. 2 minutes later it was removed and I could access my photos once more. I just wish I'd gone to the store earlier. I guess it shows that you can't beat face to face contact.
So, if you do decide to go back, head to the shop to remove the CC.
Cheers
Antony